I would like to order from the webshop. When can I order?
There is a new policy for the webshop: monthly ordering sessions (MOS) which were introduced in September 2014.
We normally update information about MOS on the webshop under “Important information for shoppers”. Our Communication Manager will also circulate monthly information to the network.
The practice usually follows this scheme:
- The Secretariat gathers orders during the first two weeks of each month;
- Invoices for payment are sent when all the orders are collected and the webshop closed;
- Packing and shipping is organised during the last week of the month.
NB: this is a general pattern. The IB and the Secretariat may change it according to the workload and/or office needs if necessary.
Can I place an order by e-mail?
No, all purchases must be made on the ESN Webshop.
I tried to place an order but I was not able to do it?
Make sure you have the Galaxy role in order to access the Webshop. Notice that the Webshop is for section orders and/or national orders, not for individual orders. You need to have one of the following roles to be able to place an order:
- Local: cardManager, localRepresentative, PR, president, regularBoardMember, secretary, treasurer, vicePresident, webmaster
- National: nationalRepresentative, nationalViceRepresentative, PR, president, regularBoardMember, secretary, treasurer, vicePresident, webmaster
I need to order flags urgently for an event. Can I?
If it is urgent for an upcoming event, you can place an order and write an email to [email protected]. We will do our best to ship it timely. However, note that New Yorker Hoodies and Jackets can only be ordered through the Monthly Ordering Sessions (MOS).
I have made an order, but I do not know how to pay. What should I do?
You will soon receive an invoice from [email protected] with the bank details.
I did an order but I have not received the invoice yet. What should I do?
Be patient. The orders are processed manually and the invoices must go through the accountancy system. Once the invoices are issued, the Secretary sends them to the network accompanied by an informative text that will clearly state payment deadlines and shipping information. This process can take a few days.
I had problems so I could not pay before the deadline. What should I do?
If you are late and you had serious problems with the bank transfer, you can send an email to [email protected]. We will see if it is possible to ship outside the Monthly Ordering Session (MOS) and look for solutions.
I have made an order but we want to have the Jacket in size L instead of M, but it is not available anymore! Can you do anything about it?
No. If the sizes have finished you cannot order them again. ESN International receives a new collection every year thanks to the successful partnership with “New Yorker”. Every collection includes a limited stock of sizes as well as colors.
I forgot to add shipping fees. What happens now?
When you are close to the end of the purchase, you have the option to choose between pick up and shipping fees. If you choose shipping fees, then your order will be packed and shipped. If you choose pick up, you should contact [email protected] to arrange a meeting if a section member comes to Brussels.
How can I pick up my order? Who should I contact?
If you come to Brussels, you can contact [email protected] and we can arrange a meeting for you to pass by the office. Or I can put you in contact with an IB member who is available at the ESN house, depending on which kind of items you need. Be aware that we are available during office hours and the IB might be busy travelling, thus sending an email far in advance is necessary.
Can I pick up my order at an ESN event?
It is not possible. The IB does not make deliveries at ESN events.
I have forgotten to add a hoodie to my order. Can you add it?
Every time you ask for a modification, the invoice has to go through the accountancy again. Asking for a modification before having received the invoice is preferable.
If you have a lot of modifications to do, it is better that you write to [email protected] in order to cancel the order, so you can make a new one.
Can I cancel my order?
If you have not paid the invoice yet, you can send an email to [email protected] with a cancellation request.